IML

Creating a product and visual identity for the International Musicians League. IML's 19 bands perform in over 10,000 events a year across the US, Canada, UK, Europe and Australia. Its different band configurations are put together from a network of 8,000+ professional musicians, allowing for the same band to play at multiple simultaneous events without affecting the quality of the service they provide.

Scope

Product & Brand Design

Product & Brand Design

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Client

International Musicians League

International Musicians League

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Year

2017–2021

2017–2021

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The Problem

(01)

Scaling brand and product across 19 bands, 10,000+ events, and a tiny marketing team.

Three key parameters defined the engagement.

The company's large scale of operations contrasts radically with the size of its small marketing team, so any solution had to be easily applicable across all bands, markets, and languages.

Customers only interact with one band when hiring IML's services, which means the true scale of the organization should remain invisible along the user journey. With weddings being the main event type, customers expect vendors to be small and owner-operated.

Many of the bands had been in business for years, but with the company focused on growth, limited branding work had been done for any of them.

The Solution

Common Factor took a systemic approach to these challenges, finding the optimal solution at the intersection of marketing value and scalability across all bands, markets, and languages. The work balanced the artistry and craftsmanship expected in the industry with the corporate, tech-oriented reality of the company behind it—which is, in fact, the source of many of these bands' differentials.

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Design Approach

(02)

A systemic brand structure and a modular website template for every band.

IML's Brand Structure

Initial efforts focused on creating a brand for the International Musicians League—internally referred to as IML—geared mainly toward internal use. To balance the corporate connotations of the name, we chose a lowercase representation of IML, built around a single line that symbolizes the network aspect of the company. An orange accent preserved continuity with the preexisting logo.

Branding the Bands

Because the bands are not explicitly linked to one another, we had room for less rigorous consistency when working on each individual brand. For continuity and sentimental reasons, most names and some logos were kept unchanged from previous iterations, with minor updates made where possible. The music industry usually allows for more experimental visual design, but a key aspect of these (cover) bands is their reliability and professionalism when it comes to providing unfailingly fun entertainment.

Websites

When the engagement began, all bands shared the exact same website (aside from the name). We approached the new generation of websites—launched at the end of 2018—from a product design perspective. After in-depth study of user flows on the existing websites, user research, and extensive conversations with internal stakeholders, we broke the structure down into modules that could be rearranged and reused throughout each site. Back-end functionality also shaped the thought process: the template had to be systemic enough to let each band feel as distinct as possible within a shared framework.

The result was a template built on a three-color scheme complemented by each band's accent color. With fonts and layout shared across all sites, each band's unique look relies heavily on visual media to stand apart.

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Photo, Social, Ads & Event Dashboard

(03)

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Photo, Social, Ads & Event Dashboard

(03)

Producing original content, scaling social and ads, and building an Event Dashboard to convert and retain clients.

Photo & Video Shoots

To differentiate each band and anchor their visuals geographically to their area of operation, Common Factor produced and directed over 15 photo and video shoots across the US, Europe, and Australia. While content from real events was readily available, we wanted each area to have a dedicated set of photos to represent its band across all media. To assimilate the overall style to the wedding industry and help clients envision the band at their event, we worked with seasoned local photographers in each area, aiming for an idiosyncratic look for each band. Many of the photo shoots doubled as video shoots, producing promotional videos and ads for all bands.

Social Media

We built a grid system relying on graphics, original photo and video, and vendor photos. The periodic creation of graphics for all 19 bands was optimized via a set of pre-compositions based on each band's brand color.

Ads

With an already strong presence in national directories like The Knot and Wedding Wire, IML's other main channel is digital advertising. Facebook ads were designed to reach clients at the right moment in their planning process, complemented by email marketing automations for prospects and clients—creating a comprehensive campaign addressing each stage of the purchase cycle.

Event Dashboard

After research into the process happening between inquiry and event, we designed a new online platform to centralize all information and next steps until—and after—the event. The Event Dashboard addressed several existing problems:

  • Increasing inquiry-to-booking conversion rate

  • Minimizing email volume between clients and producers

  • Easing the process of signing and revising contracts

  • Providing a comprehensive planning page for the event

  • Driving post-booking upselling

  • Integrating a payments page

Results

Key outcomes from the engagement:

  • 4+ new markets launched (CA, FR, IT, ES)

  • 6 new bands launched

  • 15+ photo and video shoots produced and directed across the US, Europe, and Australia

  • Bounce rate reduced by 25% and session duration doubled after the new websites launched

  • Inquiries increased by 60% after new websites and content launched

  • Conversion rate improved by 5% with the new websites

  • Photography and videography services planned and launched company-wide

  • Event Dashboard platform created and launched

Producing original content, scaling social and ads, and building an Event Dashboard to convert and retain clients.

Photo & Video Shoots

To differentiate each band and anchor their visuals geographically to their area of operation, Common Factor produced and directed over 15 photo and video shoots across the US, Europe, and Australia. While content from real events was readily available, we wanted each area to have a dedicated set of photos to represent its band across all media. To assimilate the overall style to the wedding industry and help clients envision the band at their event, we worked with seasoned local photographers in each area, aiming for an idiosyncratic look for each band. Many of the photo shoots doubled as video shoots, producing promotional videos and ads for all bands.

Social Media

We built a grid system relying on graphics, original photo and video, and vendor photos. The periodic creation of graphics for all 19 bands was optimized via a set of pre-compositions based on each band's brand color.

Ads

With an already strong presence in national directories like The Knot and Wedding Wire, IML's other main channel is digital advertising. Facebook ads were designed to reach clients at the right moment in their planning process, complemented by email marketing automations for prospects and clients—creating a comprehensive campaign addressing each stage of the purchase cycle.

Event Dashboard

After research into the process happening between inquiry and event, we designed a new online platform to centralize all information and next steps until—and after—the event. The Event Dashboard addressed several existing problems:

  • Increasing inquiry-to-booking conversion rate

  • Minimizing email volume between clients and producers

  • Easing the process of signing and revising contracts

  • Providing a comprehensive planning page for the event

  • Driving post-booking upselling

  • Integrating a payments page

Results

Key outcomes from the engagement:

  • 4+ new markets launched (CA, FR, IT, ES)

  • 6 new bands launched

  • 15+ photo and video shoots produced and directed across the US, Europe, and Australia

  • Bounce rate reduced by 25% and session duration doubled after the new websites launched

  • Inquiries increased by 60% after new websites and content launched

  • Conversion rate improved by 5% with the new websites

  • Photography and videography services planned and launched company-wide

  • Event Dashboard platform created and launched

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